If you can't find your ticket for an event you've booked follow these steps.
1. Log onto the online portal via the website or mobile app. You can see how to do that here - How do I log in to the Online Portal?
2. Click the 'My Account' tab
3. Click 'Orders' from the menu.
4. All orders assosiated with your account will now appear. You can view each order by clicking the 'View' button
5. This will bring up the event details including your ticket which you can download as a PDF or even add to your Apple Wallet.
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