I am missing my ticket

Modified on Tue, 19 Dec 2023 at 11:08 AM

If you have purchased a ticket you should have received a ticket to your chosen date within a couple of minutes of your purchase. 


The first is your ticket this will have been sent to you via email, don't forget to check your junk folder.


If you can't find it follow these steps.


1. Log onto the online portal via the website or mobile app. You can see how to do that here - How do I log in to the Online Portal?


2. Click the 'My Account' tab 

3. Click 'Orders' from the menu.



4. All orders assosiated with your account will now appear. You can view each order by clicking the 'View' button


5. This will bring up the event details including your ticket which you can download as a PDF or even add to your Apple Wallet.


If you do not have this please submit a ticket to our support team here


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article